Conflict Coaching

Conflict Coaching is a confidential, structured, one to one process that empowers the individual to manage interpersonal conflicts in the workplace and develop skills and strategies to resolve conflict successfully.

Key benefits

Develops an individual’s skills to manage conflict more effectively both now and in the future
Enhances self-awareness and ownership of the conflict
Enables testing of conflict responses to assure more successful outcome
Protects the organisation from the costs of conflict escalation

Workplace situations where conflict coaching could be applied

The employee would like to address the conflict situation themselves to prevent escalation
The employee sees potential for a conflict, such as in a performance review discussion
To enhance and support the mediation process

The Conflict Coaching model

The CINERGY™ model is used which is a structured process through which the employee is guided by the coach to consider the conflict and gain the insight needed to meet their goal.

Conflict Coaching and Mediation

Conflict coaching is a process that is complementary to mediation. It can be used on its own in situations where mediation may not be an option but can also be used in support of a mediation process.