The power of Gratitude and Acknowledgement in Workplace Mediation
“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...
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Marc Reid
Dec 5, 20232 min read
How your brain can land you in conflict
“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...
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Marc Reid
Nov 1, 20222 min read
Managers Managing Conflict
If asked what one thing I would change to reduce conflict in the workplace I would say that all line managers should be trained in...
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Marc Reid
May 30, 20223 min read
How writing a book is like a mediation
It has been a while since I wrote my last blog but I do have a half decent excuse – I’ve been writing a book! ‘Conflict Management Tools....
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Marc Reid
Mar 17, 20214 min read
Defining what ‘TRUST’ means in a workplace relationship
“So Jack, what do you need in order for the relationship with Gill to improve?” “I need to be able to trust Gill” Jack replied after...
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Marc Reid
Dec 3, 20202 min read
Why are managers not addressing workplace conflict?
A new blog* caught my attention today as it focuses on one of the great challenges to all of us working in the area of managing workplace...
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Marc Reid
Sep 2, 20203 min read
The Biggest Mistake You Can Make When Mediating Between Employees
I recently spotted an old post about mediation on a Facebook group for HR professionals. Someone had been asking for advice on mediating...
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Marc Reid
May 25, 20204 min read
Employee conflict in the ‘new normal’ – and how to deal with it
It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...
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Marc Reid
Nov 7, 20193 min read
Saying NO to mediation
This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...
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Marc Reid
Jun 13, 20193 min read
Can a mediation be a success without an agreement?
Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...
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Marc Reid
Jan 22, 20195 min read
3 Case Studies - 3 Reasons to use Workplace Mediation
Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...
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Marc Reid
Oct 22, 20183 min read
Community vs Workplace mediation - different or not?
At a recent networking event I was asked the standard question at this type of event ‘so what do you do?’. Whenever I answer this I...
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Marc Reid
Sep 16, 20182 min read
ebook - 8 Stages of Workplace Conflict
I’m delighted to say we have just published our new ebook ‘8 Stages of Workplace Conflict – and how best to resolve each stage’. The book...
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Marc Reid
Jul 29, 20182 min read
Will mediation work?
A four box tool analysing the drivers to mediate. As a workplace mediator I spend a good deal of time discussing potential cases with HR...
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Marc Reid
Mar 22, 20183 min read
When you can't let conflict drop
You hear often about the pain of being in conflict. But what about the pain of giving up conflict? I recall a discussion I was involved...
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Marc Reid
Nov 27, 20173 min read
Growth in Workplace Mediation - strong or struggling?
For many years those involved in the field of workplace mediation have talked about the great potential of mediation. It is a tried and...
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Marc Reid
Jun 16, 20173 min read
Grievance Grief
can a formal process make workplace conflict worse? “Jack has given me nothing but stress this past year. His work is poor, he’s lazy and...
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Marc Reid
Feb 10, 20174 min read
Your colleague becomes your boss
Is conflict inevitable? Jackie is reaching the end of her tether. Once again Andy is moaning. “Your communication is rubbish and you’re...
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Marc Reid
Nov 27, 20154 min read
Workplace bully – malicious or misunderstood?
I was recently asked onto BBC Berkshire radio to discuss the latest report published by ACAS on bullying in UK workplaces. It’s a very...
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Marc Reid
Mar 31, 20155 min read
Workplace conflict today
4 key lessons from the CIPD When I first came across workplace mediation some years ago I was shocked and a bit embarrassed at my lack of...
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