The power of Gratitude and Acknowledgement in Workplace Mediation
“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...
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Marc Reid
Dec 5, 20232 min read
How your brain can land you in conflict
“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...
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Marc Reid
Aug 31, 20232 min read
Mediation – voluntary or mandatory?
When starting on the mediation journey one of the first principles you learn is that mediation is a voluntary process. Why is it...
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Marc Reid
Mar 16, 202314 min read
introducing workplace mediation
10 years ago ACAS and the CIPD got together to produce a guide on using mediation to resolve workplace issues: ‘MEDIATION: AN APPROACH TO...
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Marc Reid
Jan 29, 20218 min read
10 Questions HR Ask About Workplace Mediation
As a workplace mediator over the years I've had numerous conversations with HR colleagues about mediation and inevitably there are...
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Marc Reid
Dec 3, 20202 min read
Why are managers not addressing workplace conflict?
A new blog* caught my attention today as it focuses on one of the great challenges to all of us working in the area of managing workplace...
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Marc Reid
May 25, 20204 min read
Employee conflict in the ‘new normal’ – and how to deal with it
It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...
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Marc Reid
Jan 16, 20203 min read
The Four Elements of Respect.
Exploring what respect in the workplace means. The mediation between Anne and Margaret had been difficult to start with but was now going...
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Marc Reid
Nov 7, 20193 min read
Saying NO to mediation
This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...
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Marc Reid
Jun 13, 20193 min read
Can a mediation be a success without an agreement?
Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...
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Marc Reid
Jan 22, 20195 min read
3 Case Studies - 3 Reasons to use Workplace Mediation
Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...
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Marc Reid
Aug 8, 20172 min read
The 5 Step process to resolve workplace conflict
The August 2017 edition of the CIPD’s People Management magazine features a powerful article on resolving workplace disputes. It...
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Marc Reid
Jun 16, 20173 min read
Grievance Grief
can a formal process make workplace conflict worse? “Jack has given me nothing but stress this past year. His work is poor, he’s lazy and...
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Marc Reid
Sep 25, 20165 min read
5 more questions about the book 'DIY Mediation'
This is the second in a two blog series answering 10 questions about my book 'DIY Mediation. The Conflict Resolution Toolkit for HR'. Why...
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Marc Reid
Sep 18, 20165 min read
'DIY Mediation' - 5 Questions about the book
This is the first in a two part blog series answering 10 questions about my book 'DIY Mediation. The Conflict Resolution Toolkit for HR'...
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Marc Reid
May 1, 20163 min read
Workplace conflict - is ‘DIY Mediation’ possible?
In my last blog I asked ‘workplace mediation – bring someone in or do it yourself?’. What should HR do when faced with this question? ...
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Marc Reid
Nov 27, 20154 min read
Workplace bully – malicious or misunderstood?
I was recently asked onto BBC Berkshire radio to discuss the latest report published by ACAS on bullying in UK workplaces. It’s a very...
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Marc Reid
May 31, 20154 min read
New ACAS research
conflict conundrum to mediation miracle? In depth case studies on the impact of introducing mediation into an organisation are relatively...
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Marc Reid
Mar 31, 20155 min read
Workplace conflict today
4 key lessons from the CIPD When I first came across workplace mediation some years ago I was shocked and a bit embarrassed at my lack of...
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Marc Reid
Feb 1, 20144 min read
The Three Pillars of Conflict Resilience
Figures are often bandied around regarding the cost to business of workplace conflict. In the UK, the CBI put a figure on it of £33...
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