BLOGs

The 3 biggest mistakes people make when mediating without training. Don’t get me wrong, I’m all for people trying to mediate to nip...

“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...

“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...

When starting on the mediation journey one of the first principles you learn is that mediation is a voluntary process. Why is it...

10 years ago ACAS and the CIPD got together to produce a guide on using mediation to resolve workplace issues: ‘MEDIATION: AN APPROACH TO...

If asked what one thing I would change to reduce conflict in the workplace I would say that all line managers should be trained in...

It has been a while since I wrote my last blog but I do have a half decent excuse – I’ve been writing a book! ‘Conflict Management Tools....

As a professional mediator I’m often asked which courses I would recommend for people wanting to train as workplace mediators. It’s a...

“So Jack, what do you need in order for the relationship with Gill to improve?” “I need to be able to trust Gill” Jack replied after...

As a workplace mediator over the years I've had numerous conversations with HR colleagues about mediation and inevitably there are...

I recently spotted an old post about mediation on a Facebook group for HR professionals. Someone had been asking for advice on mediating...

It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...

Exploring what respect in the workplace means. The mediation between Anne and Margaret had been difficult to start with but was now going...

This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...

Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...

Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...

At a recent networking event I was asked the standard question at this type of event ‘so what do you do?’. Whenever I answer this I...

I’m delighted to say we have just published our new ebook ‘8 Stages of Workplace Conflict – and how best to resolve each stage’. The book...

A four box tool analysing the drivers to mediate. As a workplace mediator I spend a good deal of time discussing potential cases with HR...

You hear often about the pain of being in conflict. But what about the pain of giving up conflict? I recall a discussion I was involved...