The power of Gratitude and Acknowledgement in Workplace Mediation
“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...
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Marc Reid
Dec 5, 20232 min read
How your brain can land you in conflict
“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...
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Marc Reid
Aug 31, 20232 min read
Mediation – voluntary or mandatory?
When starting on the mediation journey one of the first principles you learn is that mediation is a voluntary process. Why is it...
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Marc Reid
Mar 16, 202314 min read
introducing workplace mediation
10 years ago ACAS and the CIPD got together to produce a guide on using mediation to resolve workplace issues: ‘MEDIATION: AN APPROACH TO...
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Marc Reid
Nov 1, 20222 min read
Managers Managing Conflict
If asked what one thing I would change to reduce conflict in the workplace I would say that all line managers should be trained in...
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Marc Reid
May 30, 20223 min read
How writing a book is like a mediation
It has been a while since I wrote my last blog but I do have a half decent excuse – I’ve been writing a book! ‘Conflict Management Tools....
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Marc Reid
Jun 21, 20213 min read
Workplace Mediation Training - what has changed in 9 years?
As a professional mediator I’m often asked which courses I would recommend for people wanting to train as workplace mediators. It’s a...
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Marc Reid
Mar 17, 20214 min read
Defining what ‘TRUST’ means in a workplace relationship
“So Jack, what do you need in order for the relationship with Gill to improve?” “I need to be able to trust Gill” Jack replied after...
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Marc Reid
Jan 29, 20218 min read
10 Questions HR Ask About Workplace Mediation
As a workplace mediator over the years I've had numerous conversations with HR colleagues about mediation and inevitably there are...
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Marc Reid
Sep 2, 20203 min read
The Biggest Mistake You Can Make When Mediating Between Employees
I recently spotted an old post about mediation on a Facebook group for HR professionals. Someone had been asking for advice on mediating...
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Marc Reid
May 25, 20204 min read
Employee conflict in the ‘new normal’ – and how to deal with it
It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...
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Marc Reid
Jan 16, 20203 min read
The Four Elements of Respect.
Exploring what respect in the workplace means. The mediation between Anne and Margaret had been difficult to start with but was now going...
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Marc Reid
Nov 7, 20193 min read
Saying NO to mediation
This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...
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Marc Reid
Jun 13, 20193 min read
Can a mediation be a success without an agreement?
Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...
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Marc Reid
Jan 22, 20195 min read
3 Case Studies - 3 Reasons to use Workplace Mediation
Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...
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Marc Reid
Oct 22, 20183 min read
Community vs Workplace mediation - different or not?
At a recent networking event I was asked the standard question at this type of event ‘so what do you do?’. Whenever I answer this I...
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Marc Reid
Sep 16, 20182 min read
ebook - 8 Stages of Workplace Conflict
I’m delighted to say we have just published our new ebook ‘8 Stages of Workplace Conflict – and how best to resolve each stage’. The book...
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Marc Reid
Jul 29, 20182 min read
Will mediation work?
A four box tool analysing the drivers to mediate. As a workplace mediator I spend a good deal of time discussing potential cases with HR...
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Marc Reid
Mar 22, 20183 min read
When you can't let conflict drop
You hear often about the pain of being in conflict. But what about the pain of giving up conflict? I recall a discussion I was involved...
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Marc Reid
Nov 27, 20173 min read
Growth in Workplace Mediation - strong or struggling?
For many years those involved in the field of workplace mediation have talked about the great potential of mediation. It is a tried and...
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